Customers of a BharatBenz truck or bus can get their vehicles fully checked and sanitised at the company’s service centers. Currently the campaign is active only in Kerala and Karnataka, but it will subsequently move to rest of India soon.
Talking about the initiative, Rajaram Krishnamurthy, Vice President Marketing & Sales and Customer Service, Daimler India Commercial Vehicles said, “BharatBenz has always been at the forefront when it comes to supporting customers, especially in times when they require it the most. We were one of the first to extend the service and warranty repairs period during this crisis and now we support them with free vehicle checks and sanitisation. We will also provide training for drivers to help them safeguard themselves against infection.”
The campaign will initially run from May 26 to June 10 in Kerala and Karnataka, which currently enjoy more relaxation due to lesser COVID-19 compared to other states, under Lockdown 4.0. Subsequently, Daimler India plans to extend this campaign to the rest of the nation from June 1 to June 16, 2020, depending on lockdown restrictions.
During the lockdown period, BharatBenz ensured that over 650 trucks carrying perishable goods received the fastest possible service from dealer partners across the country. The company is currently providing health and hygiene training to drivers, in addition to conducting online training for retail and wholesale staff on BSVI, parts management and the BharatBenz Proserv customer service app.